Your rating tells you the score, not the story. We tell you why.
Hellopeter's AI-powered insights score your business across 5 industry-specific service themes, giving you the intelligence to turn every review into action. Every extra star on your rating drives up to 9% more revenue.
Trusted by 20,000+ South African businesses
Every unanswered review is a customer walking away.
Reviews are landing on Google and Hellopeter right now. If your team isn't seeing them in real time, you're not just slow. You're silent. And silence tells your customers everything they need to know.
How it works
From the moment a review lands to the moment you act on it.
Three steps, one platform.
STEP 1
Nothing falls through the cracks
Google, Hellopeter, and WhatsApp reviews. One feed, one place. Your team sees everything. No one gets ignored.
STEP 2
Reply fast, stay consistent
Saved templates mean fast, professional replies. Your team sounds like one voice, not ten different people.
STEP 3
Know exactly what to fix
AI scores every review across the service themes that matter in your industry. Stop guessing. Fix what actually drives your score.
Finally know if what you're doing is working.
Review volume, sentiment trends, response rates, team performance. Real-time dashboards that answer the questions your leadership team is already asking.
Your worst reply is someone's first impression.
One careless response can undo months of trust. Templates keep every reply professional, consistent, and on-brand. Your team responds with confidence, not guesswork.
Thank you so much for your kind words! We're thrilled to hear about your positive experience with our team...
Thank you for bringing this to our attention. We're sorry to hear about your experience and want to make this right...
I've escalated your case to our senior team. You'll receive a call within 24 hours to discuss a resolution...
I can see your claim is currently being assessed. I've flagged it for priority review and you should hear back shortly...
AI SERVICE QUALITY / INSURANCE
A 4-star rating tells you nothing. This tells you everything.
Your star rating is an average. It hides the real story. Hellopeter's AI scores every review across 5 industry-specific service themes so you see exactly where you're winning, where you're falling short, and how you stack up against every competitor in your category.
Every reply lifts your TrustIndex
Your Hellopeter TrustIndex is directly tied to how you engage. Businesses that don't reply cap out at 6/10. Active engagement consistently pushes scores to 8-10. A higher TrustIndex means more visibility to consumers searching for businesses like yours.
No replies, no resolution. Consumers see a business that doesn't care enough to respond. Your score stays stuck.
Some replies, but not enough to build trust. Consumers notice the gaps. Your score stays average and so does your visibility.
Consistent replies, proactive engagement. Consumers see you listen. Your TrustIndex climbs and so does your visibility.
Your TrustIndex feeds your visibility on Hellopeter. Higher scores rank higher in search. More consumers find you.
From monitoring to intelligence.
One inbox. AI-powered insights. Better scores. 14-day free trial.