Alon Rom

CEO, Hellopeter

Alon Rom is the CEO of Hellopeter, South Africa's largest independent consumer review platform. Hellopeter has published over 4 million reviews across 106,000 businesses and serves 3 million registered users, holding the most comprehensive record of consumer experience in the country. Under Alon's leadership, the platform is expanding from a consumer voice into a business intelligence tool that helps South African companies turn customer feedback into measurable reputation and revenue outcomes.

Reputation ManagementCustomer ExperienceData & ResearchIndustry Insights

6 articles by Alon Rom

Article

Hellopeter vs Google Reviews: Why South African Businesses Need Both

Google Reviews tells people you exist. Hellopeter tells them whether to trust you. Here is why South African businesses use both, and what 3 million registered users mean for your bottom line.

8 min read
Free Resource

SA Reputation Report 2026: What 3 Million Reviews Reveal About Business Trust

We analysed 3 million Hellopeter reviews across 12 industries to find out what actually drives customer trust in South Africa.

15 min read
Article

The Trust Index Explained: How SA Top-Rated Businesses Earn Credibility

What the Hellopeter Trust Index actually measures and how to improve yours.

5 min read
Article

Why Response Rate is the New Review Score

Consumers judge businesses not just on their star rating but on how quickly and professionally they respond to complaints. Here is the data.

6 min read
Article

12 Industries, One Platform: How Hellopeter Serves Every Sector

From insurance to retail, banking to healthcare. A look at how different South African industries use Hellopeter data to manage reputation.

7 min read
Article

2026 CX Predictions: What South African Consumers Will Expect Next Year

Our data team analysed review sentiment trends to forecast the five biggest shifts in South African consumer expectations for 2026.

9 min read